FAQ

Everything You
Need To Know.

Ordering

How long does delivery take?

Twelve to fourteen weeks from order to delivery. You'll get updates at each stage: order confirmed, in production, shipped, and out for delivery.

Can I change my order once I've placed it?

You have 48 hours after confirming to make changes. After that your order goes into production.

Do you deliver outside New York?

Yes. We deliver across the US. Shipping is calculated with your order.

The Planner

Do I need a designer?

No. The planner is built so you don't need one. Input your measurements, drag in the blocks you want, and see the price as you go. If you want a second pair of eyes, book a free Order Advisor call before you confirm.

Can I see my kitchen in 3D before I order?

Yes. The planner includes a full 3D view of your layout so you can see exactly how it looks before you commit. Try it now.

Cabinets + Finishes

What are the cabinets made of?

Painted beech exterior frames, oak veneer lined interiors, dovetailed drawers, and brass butt hinges. Every block is the same construction. See the full spec on the Cabinets + Colors page.

Can I get a custom color?

Not through PL/NTH Home. We offer 15 paint colors across the range. Trade orders over a certain volume can specify a custom RAL color. Get in touch to discuss.

How are the cabinets delivered?

Every cabinet arrives fully assembled. Blocks connect to each other using Lamello clips for fast, precise installation.

Trade

How big can a trade order be?

Trade orders run from 20 to 400+ cabinets, all from the same catalog with the same construction.

Do you provide CAD files?

Yes. DXF drawings download straight from the trade planner. Import our blocks into your own drawings, then place your order through a simple order form. Nothing gets missed.

How does trade pricing work?

Every price is live in the planner, so you can price a whole project as you design it. Open the trade planner to price your project, or get in touch to talk trade terms for larger orders.

Where PL/NTH Is Made

Where are the cabinets made?

In a workshop in North Norfolk, England, built into the hangars of a former RAF airfield. All cabinets are made to order, so nothing is built on spec and nothing goes to waste.

Returns + Aftercare

What's your returns policy?

Because every cabinet is made to order, we can't accept returns on color or size. If anything arrives damaged or faulty, we'll replace it.

What if something needs attention later?

Drop us a line at imogen@plinthmade.com with a photo and your order number and we'll sort it.

Still have questions? Drop us a line and we'll get back to you.

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